Canon
Canon Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Canon has 2.1 star rating based on 116 customer reviews. Consumers are mostly dissatisfied.
38% of users would likely recommend Canon to a friend or colleague.
- Rating Distribution
Pros: Reasonable product with name branding, Picture quality, Quality of the print was beautiful.
Cons: Canon customer service, Customer service, No fix for problem.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Canon has 2.1 star rating based on 116 customer reviews. Consumers are mostly dissatisfied.
38% of users would likely recommend Canon to a friend or colleague.
- Rating Distribution
Pros: Reasonable product with name branding, Picture quality, Quality of the print was beautiful.
Cons: Canon customer service, Customer service, No fix for problem.Recent recommendations regarding this business are as follows: "If you ever think you will need customer support. Don't buy a Canon printer.", "STAY AWAY IF YOU ARE EXPECTING TO TALK TO A REPAIR PERSON", "Buy another brand", "Stay away from their printers", "Do not buy Canon".
Most users want Canon to offer a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerImpossible to talk to a tech support person
- Product quality
- Tech support
Preferred solution: I'd like to talk to a Tech Support person.
User's recommendation: If you ever think you will need customer support. Don't buy a Canon printer.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer services sucks ad web lies about 24 hr number
- Good functional printer for a low cost and great return policy
- Poor customer service and horrible web site
Preferred solution: a way to contact them an email that works fix this issue
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPrinter not working
have had trouble with the 3260 printer since I bought it. get message printer offline.
Not able to talk to anyone to find out what that means or how to fix it. Got hold of a technician to walk us through getting the printer set up correctly and he tried to sell us McAfee which I already have. He became angry because would to buy McAfee. Hung up on him and many of my icons disappeared from my computer.
He was rude. I suspect this was a scam but reached him from the canon support line.
I would like to return the printer but it has been too long. It is frustrating to lose the money I paid for it assuming canon was a reliable company.
Preferred solution: Apology
User's recommendation: Buy another brand
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad help center for my printer and camera
- Starts great
- No real service
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo contact
- No help
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTR4720 printer doesn't install on Win10, Canon offers PAID customer support but doesn't deliver it.
Basically, it keeps your money from the printer (which is perfectly functional) and the paid customer support (yes, apparently this is now a thing on corporate US).
I purchased a TR4720 printer on October 16, 2023, through Amazon.com (see attached receipt) and attempted to install it. It didn't work.
The printer is perfectly functional and the issue is the "forever problem" of installing it on a Windows computer - that is why I bought it: Epson doesn't work with Windows 10 anymore. I tried to get support: Canon SELLS customer support, which is illegal and outrageous, but I bought it. I just complain as a last resort, given that big corporations are by definition dishonest and exploitative.
Canon refused to send me the code, and refuses to provide support for their product. I am not *asking* for support: I am demanding it.
- No customer support
Preferred solution: Deliver product or service ordered
User's recommendation: Search other customers feedback and don't trust the compatibility claims by companies - they all lie, they all suck
I HAVE TRYED FOR DAYS TO TALK TO A PRINTER REPAIR PERSON. I HAVE DONE ALL THAT I CAN DO AND MY PRINTER IS STILL OFF LINE. SEEMS TO ME THAT NO ONE AT CANON CARES FOR THE CUSTOMER
User's recommendation: STAY AWAY IF YOU ARE EXPECTING TO TALK TO A REPAIR PERSON
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerError 32 on printer
Preferred solution: Help resolving wifi issue
The Pinter I just bought a few months ago don’t work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible tech support
- Horrible tech support
Preferred solution: Full refund
User's recommendation: Do not buy Canon
Printer not connecting
I DIDN’T RECEIVE A DISK WITH MY PRINTER.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCanon never again
- Great well designed products
- Awful technical support
Preferred solution: I would like to fix my printer, that requires a firmware which apparently it's only on Japan and tech support is unable to get it. Worst case, that it's not possible to be repaired, a fair discount on a new purchase.
User's recommendation: Unreliable products and poor customer support, avoid Canon
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTitle: Disappointing Experience with Canon Warranty Department
Canon said they did a repair but issue still persists. There is little mark on the lens and they didn’t gave me refund
However, my experience has been quite the opposite.
Firstly, trying to navigate the process of making a warranty claim was unnecessarily convoluted. The instructions provided were vague and unclear, and it took several attempts to even figure out how to initiate the process. When I finally managed to submit my claim, the response time was excruciatingly slow. It felt like my case was being neglected or ignored, which is far from the responsiveness I would expect from a reputable company's warranty department.
After weeks of waiting, I was informed that my claim was denied due to reasons that were not adequately explained.
It was baffling to receive such a response after investing time and energy into following their instructions. When I attempted to communicate further to seek clarification, the lack of empathy and understanding from their representatives was deeply disappointing. It was as if they were more interested in closing the case quickly than in actually assisting a customer in need.
In a world where customer support and warranty services can make or break a brand's reputation, Canon's warranty department falls drastically short.
The inefficiency, lack of transparency, and dismissive attitude have left me frustrated and regretful of my choice to invest in their products. This experience has certainly made me question whether I can rely on Canon's warranty for any future purchases.
- Canon is the worst camera brand
Preferred solution: Full refund
User's recommendation: Don’t buy Canon Products
I got ripped off by customer service.
User's recommendation: Never canon
New pixma ix 6820 printer
User's recommendation: Stay away from their printers
About
Canon, Inc. is a Japanese company. The company specializes in design, developing, manufacturing and marketing of imaging and optical products. Canon, Inc. is based in Tokyo, Japan. The company provides a wide array of high-performance personal electronics. Canon, Inc. offers a selection of cameras, calculators, digital photography, binoculars, copiers, faxes, digital camcorders, lenses, multifunction, printers, projectors, scanners, SLR camera systems, facsimiles, and so much more. Canon is considered to be one of the most environment friendly companies in the world.
Canon is considered to be one of the most respected and popular manufacturers of cameras and computer printers.
Canon is ranked 447 out of 2908 in Appliances and Electronics category
USA
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