Canon
Reviews and Complaints
Order failed to be delivered, v little support available to resolve the issue
User's recommendation: Try to avoid
Can't get my printer to work
Preferred solution: Let the company propose a solution
No Customer Tech Service for Product
I have a perfectly working Canon Pixma MX340 Multi-Function Printer. I swapped out my Verizon Wireless Router, which necessitates reconnecting my printer.
My specific printer is no longer supported by Canon's "live" technician. All I can do is use their online support, which is not a live person. Online support requires me to use a USB port to re-sync my printer. My MacBook Air does not have a USB port.
So, I'm stuck. Canon will do NOTHING except offer a discount for me to purchase a new product. So here I am with a perfectly good computer, tons of ink, a MacBook Air, all the paper in the world and I cannot get the MacBook and printer to sync. Canon refuses to help.
They said, "We made a business decision to no longer support your printer.
The only choice you have is to become a part of our Discount Program to get a printer into your home though we cannot guarantee that your ink stock will work with the newer printer." I have many Canon products though will NEVER purchase another product from them again. The fact that they will not support their products is unconscionable!
User's recommendation: Be careful in buying Canon products because if you are lucky that your product lasts a long time you will find that you will have no support from them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Muscat, MuscatThe online support is a rip off
- Nil
- Useless product and support
Preferred solution: Let the company propose a solution
User's recommendation: avoid this brand
Poor quality of
- Very little
- Lack of instructions
Preferred solution: I don’t really care at this point . I have spent 12 hours and about 150 dollars to fix the problem on a 50 dollar printer …. I should have bought an HP
User's recommendation: Don’t buy cannon printers … you will be disappointed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dallas, TexasThis call was a waist of time
User's recommendation: Get rid of the automated system
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Clinton Township, MichiganRude Support Specialist
Preferred solution: Apology
Awful
Preferred solution: Some good customer service to help me resolve my issue
my canon lbp6030b printer prints only test page but not documents
Printer issue
Preferred solution: Help fix problem or troubleshoot issue
Huh…???
User's recommendation: Have customer service agents
Can’t get to work wireless
User's recommendation: Don’t buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sandton, GautengZero customer service
- Good product
- Defective products and slow response
- No technical support
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid canon products there is zero after sales service. And zero regard for customers concerns for the same…
This is a review of the Customer Service Support for Canon Printers
User's recommendation: Customer Support Sucks, this is my last Canon printer
Horrible company to deal with!!
User's recommendation: Buyer beware!
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