Unclaimed
Canon
Reviews and Complaints
40.8K
CLAIMED LOSSES
135
TOTAL REVIEWS
13.5K
PAGE VIEWS
1
ISSUE RESOLVED
Canon Reviews
New Reviewer
Awful
Awful customer service. Cant talk to anyone when you have an issue. When you need support you call and you dont get anyone just automated stuff
ID
Location
Philadelphia, Pennsylvania
Preferred solution
Some good customer service to help me resolve my issue
New Reviewer
CP 1000 ka cartridge kharab nikala hai
कनन फट परटर कटज खरब नकल ह जसम आध फट सह आ रह ह और आध फट पल आ रह ह इस समसय क समधन जलद स जलद कर फट कयर वरणस दकन स लय थ
ID
Location
Patna, Bihar
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRude Support Specialist
The customer support specialist assigned to my case called from 1-31*-***-****, the gentlemen spoke with an Indian accent and was quite rude when I asked him to please repeat himself. Treated me as if I was a child not simple directions, also asking the same questions two or three times. I only called for assistance with the alignment process not to be berated. Carl Williams
ID
Location
Clinton Township, Michigan
Preferred solution
Apology
This is a review of the Customer Service Support for Canon Printers
I have a TS6420 printer and all of a sudden after about a year of use, it stopped printing pages. It turns own but it won't print pages. I have looked everywhere for answers. I cannot contact Canon support, practically non-existent. The printer was great until today when it stopped printing pages.
User's recommendation: Customer Support Sucks, this is my last Canon printer.
ID
Location
Chicago, Illinois
Horrible company to deal with!!
I returned a printer to Canon the day after I received it. Its coming up on two months and still no refund! Their excuse? Internal IT problem. How does it take so long to fix such a problem! Customer service is terrible. Im done with Canon products. A very disappointing experience.
User's recommendation: Buyer beware!
ID
Location
Maryville, Tennessee
New Reviewer
Trying to reach customer service - IMPOSSIBLE
I am trying to reach customer service for Canon P23-DH V. Impossible, it requires a registration, then hangs up on you. The voice recognition system is horrible.
User's recommendation: AVOID CANON PRODUCTS.
ID
Location
Sarasota, Florida
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCanon MX 530 printer
I cannot get support for troubleshooting my Canon MX530 printer. The phone support is a vicious cycle of asking me for the model number and the voice telling me where to find it on my printer. I give the model number and the voice thinks I've chosen a camera. I would like to speak to a technical support person.
User's recommendation: Don't buy Canon products.
ID
Location
Redwood City, California
Cons
- Customer support is non-existent
- Customer support is terrible
Preferred solution
Technical support from a real person.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerZero customer service
Not the first time submitting printer for repair with unsatisfactory results. Quoted a significant percentage of the cost of a new machine and parts available in a ridiculous number of working days. After being told to ignore the computer generated emails (they had set up amd sent) and repeated emails for repair/parts status.. the supply of parts lead time more than doubled.. well over a month just to get parts. At the price charged international courier could have been used. With 2 dslrs, a broadcast quality HD video camera and 2x printers. The switch from canon will take a while but with zero competency in the service area one has to realise you are actually throwing your investment away.
User's recommendation: Avoid canon products there is zero after sales service. And zero regard for customers concerns for the same….
ID
Location
Sandton, Gauteng
Pros
- Good product
Cons
- Defective products and slow response
- No technical support
Loss
$166
Preferred solution
Deliver product or service ordered
New Reviewer
Horrible experience. I have an account, but cannot log in using my phone number. I have called 5 numbers.bers
My printer is asking for a location, who knows what that means. I have entered my name, address, and email. All I get is put on hold or an automated voice tell me to enter my phone. I have gone back and checked my account, updated my account and still get the same recording stating I must have and account or enter my phone number related to my account, but then I get a recording saying there is no account with that phone number.
User's recommendation: Don't bother, a huge waste of time. Do not buy Cannon products, you will not receive technical support.
ID
Location
Pagosa Springs, Colorado
Cons
- No technical support
Preferred solution
Let the company propose a solution
New Reviewer
Company sending out false sales emails
Canon send out false sales emails telling prospective customers items are now in stock when they are not which causes confusion for customers and normally results in the customer having to phone customer services which are in Greece from the uk at premium rate phone calls when they attempt to complete the purchase in the basket and the payment isnt accepted
User's recommendation: proper sales information.
ID
Location
Horsham, England
Loss
$10
Preferred solution
Let the company propose a solution
New Reviewer
Resolved: Printer issues
Update by user Jan 29, 2022
Company fixed the issue and I have been provided with product or service ordered. Printer problems.
Original review posted by user Jan 29, 2022
This number is fake number Please fix my printer issue sir My printer is not working i hope you can solve my problems sir User's recommendation: Praveen albal.
Resolved
ID
Location
Shahpur, Karnataka
Loss
$55
Preferred solution
Deliver product or service ordered
New Reviewer
Check product compatibility
I needed to know if my Chromebook is compatible with ts3522 I was told yes and that I should call back for setting it up when I get it home
ID
Location
Indianapolis, Indiana
Preferred solution
Setup assistance
New Reviewer
Have set up printer/copier for wireless operation. Having printing difficulties already. Need to speak with a Tech Support person to resolve issue.
You have no 24/7 Tech Support. Frustrating as I work during the day! When initially set up, it printed; then my wife would try to print and it would print 12 hours later. I printed one page thru the single page feeder. Now it wont print at all. Trying to set print preference LTR (8.5 x 11) but keeps reverting to envelope. HELP!!!
User's recommendation: Call during the day.
ID
Preferred solution
I want the machine to work!
The worst customer service EVER
If you want any kind of support at all, there is no chat or email option, just phone. BUT...before they will talk to you, you have to first create an account. Then you have to register your product. I did this after getting hung up on three times. I finally got through on the 4th try, only to hear my product is out of warranty so they can't help me. After following all directions my black ink still isn't printing. This has taken me all afternoon. What a waste of time.Do NOT buy
User's recommendation: VERY poor customer service.
ID
Location
Huntington Beach, California
New Reviewer
Printer
Printer only had about 5 month and it shots out multiple sheets at same time and it showing a paperjam when there is none.It has stopped printing.
ID
Cons
- Slow speed
- Lack of instructions
Loss
$75
Preferred solution
Full refund
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Canon