Canon

Apprentice

01-29-2025 11:34 AM The divorce is final. I started writing for boating magazines in the early 80s, followed by 6 books, including 2 novels.

I did my biography for each of the kids--150 pages each. I've printed everything: 2700 columns and features plus unpublished books of short stories and poetry. I've done dozens of seminar booklets and textbooks for classes I taught at a community college. That explains why by 2023 I'd worn two MB2720s completely out.

July 2023, a Sunday, the last one burped its last meal. Walmart delivered me a new one that I set up like the previous two and began to register it when in bright red letters I was warned I couldn't register it because it was for non-US use only. I called Walmart back (that was the last human I've spoken to relative to Canon) and gave the shipping guy my info. He said his building was full of the same model/serial group.

I gave up worrying because I'd had good luck with the last two, and started using it. Within a few months the printed pages looked like a wall when you use a roller to paint and the roller has a dry line. You have line-line-line-blank-line-line blank-line, etc. If I were doing 5 copies of 50 pages and ignored it, starting about #75 of 250 pages would have the blank spots, so I'd have to re-do 175 pages.

I did deep-cleaning followed by plate cleaning and that would work initially for 100 copies before getting rude again. I couldn't get hold of service because I couldn't register the printer, and I couldn't register it because it was not for US service, and I wasn't going to lie and say I was in Cuba or somewhere, and I couldn't afford to buy another because I couldn't explain anything to a human at Canon. So the black refills kept emptying at an alarming pace with all the cleaning. For nine months I typed and printed letters addressed to Canon service in NY with no reply.

You shouldn't be surprised to know a letter to the CEO went unanswered as well. That's the back story. This past Saturday I looked on Amazing and eBay for printer heads. I had paid $199 for the 2720, and the heads were going for $200-$300.

That didn't make good sense so I decided to replace it with another, smaller, copier/scanner and decided on a Pixma TR4722. I knew I'd get what I'd paid for--nothing for nothing, essentially--so I accepted manually feeding envelopes, slow printing times as part of the price. Sunday, bless their grey-bagged hearts, Walmart delivered it. I carefully unpacked it and did EVERYTHING BY THE DIRECTIONS.

I capitalize that because we mechanics are know to ignore directions. I filled out the registration and submitted it, getting effusively thanked (I should have worried) and continued to set it up. It wouldn't scan. I went to all the directions for this plastic waste can and finally, before trying to see if I could hit the dumpster with it, attempted to contact--you got it--SERVICE.

But I couldn't because--one guess--it wasn't registered. Observe a moment of quiet here while you imagine the words my momma told me required washing my mouth out.

Okay? Okay. I spent eleven hours on that square table setting of melted Melmac alternating between every direction Canon had--and I have proof no two were alike--and everything Microsoft had, and Windows, and copying them all, and following each to a dead end.

I had my earphones on listening to AC/DC and ZZ Top, bouncing in time to try to calm down and my S.O. thought I'd gone bonkers. I had, just didn't want her to know. No matter how many times I registered it, it said I hadn't registered it.

So I bagged its black body back up, put everything in its box, got authorization to return it and ordered a H-P, $40 more. I never know: should that be 'an' H-P or just 'a' H-P? Itwas delivered to me, I've set it up and run a test copy through it. I'm going to let it sit and look at its surroundings while I go get a cup of coffee and an English muffin.

I left a note on the copier surface saying the honeymoon could be good--or very short. Its choice. But no more Canon. This entire experience of not being able to communicate with a member of a company that touts itself as being so great has, unfortunately, identified for me the magnitude of a problem I thought was sporadic.

Now, they want me to fill out a "How did we do?" form!

HAHAHAHA!!! Here I go...!

Re: What is the status of your issue with Canon

Inbox

Grid Michal

12:13PM (4 minutes ago)

to PissedConsumer, me

Dear Mr. Michal,

I apologize for the delay in getting back to you.

We are not sure who received the first Email you sent us. Usually, an Email for Technical Support or other assistance is forwarded to the Customer Relations Department. If it went to another division of Canon, they might have not known where to send the Email.

The serial number you provided seems to have an extra letter and is missing one number. AGSCG1523 is not a valid serial number in the US or in any other country.

Any printer with a serial number beginning with "AGSG" is a US Model. Please take a look at the serial number again and see if it is possibly AGSG1523 plus one additional number.

If you contact me with the correct serial number, I will send you a New MB2720 at No Charge. This would be a courtesy replacement since the unit is out of warranty. I also need to verify the address we need to send the printer to.

I can be contacted at 866-886-****, extension 2198.

I should be able to have a new printer delivered to you in one to two business days. I can have the printer sent back to Canon for recycling. To do this, I would Email a shipping label to you after the new printer is setup and working. If you have a company or organization locally that can recycle the printer, you can choose to have someone take the printer to a recycling center.

Sincerely,

Scott Rankin

Executive Response Representative

Canon Customer Relations

866-886-****, extension 2198

customer@***.canon.com

(MY PARTIAL RESPONSE) I've not emailed anyone about the printer problem.

I've sent all letters (typed) with visual copies of the problem to Canon service in New York's most lovely area. The last letter and copy of the problem was sent to the CEO. Your response was what I have always hoped I'd see again after working so hard with so many people about how customer service will keep customers for generations. But when AI bails, saying it's new and doesn't know a lot of things, it's tough for this 80-year-old to handle., Thank you for your response.

Let me address your solution . I cannot provide you with any more information than what I gave you. I gave the printer to Goodwill and they gave me a $5 certificate to spend there. I greatly appreciate your kindness in offering an exchange printer, but downsizing for this last manuscript being the major project only made sense.

Putting as much time into getting it to not work as I did, followed by the same situation with the H-P left me with a sour taste, improved only by spending more on an Epson. Their customer service is only marginally better, but following their rabbit warrens through problem resolution, I was able to figure out everything myself. At 80, I can't imagine living long enough to warrant a nice 2720 and the Epson, especially since this one is functioning right now. So though I'd delight in availing myself of the offer, I must turn it down because the dead one has been replaced, and I can't give you a serial number you recognize.

I appreciate the way you handled this. There are letters addressed to service floating around there somewhere. Thank you, and know your effort is appreciated.

Grid Michal

On Thu, Feb 13, 2025 at 12:01PM PissedConsumer wrote:

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